RETURNS, EXCHANGES & REFUNDS POLICY

Thank you for your interest in the artworks of Master Artist Yang Shuhua.

We are committed to providing collectors around the world with authentic, carefully presented works of art and with a transparent and professional collecting experience.Each artwork offered through our website is created with artistic intent and has its own individual characteristics. Many works are unique, handmade, or produced through highly specialized ceramic and glazing processes. Accordingly, they should not be treated as ordinary mass-produced consumer goods.Because of the unique and collectible nature of our artworks, we ask every collector to carefully review the artwork information and, where appropriate, contact us with any questions before placing an order.

This Returns, Exchanges & Refunds Policy explains the circumstances under which returns, exchanges, refunds, and other after-sales remedies may be available.

Every artwork is unique in its own way.Particularly with handmade ceramic works, variations may naturally occur as a result of the artistic process, hand craftsmanship, glazing, firing, and other production techniques.

1、These characteristics may include, without limitation:2、Variations in glaze color and tonal depth;3、Subtle differences in surface texture;4、Natural variations resulting from the firing process;5、Minor variations in patterns, markings, or decorative details;6、Small kiln-related characteristics;7、Variations caused by handmade production;8、Differences between photographs and the physical artwork;9、Differences in color resulting from individual monitors, screens, cameras, lighting, or viewing environments.

Such characteristics do not necessarily constitute defects or grounds for return or refund where they are consistent with the nature of handmade artistic production and do not materially affect the artwork’s structural integrity, authenticity, or agreed specifications.

Except where a return, cancellation, refund, or other remedy is required by applicable law, we generally do not accept returns or exchanges based solely on a change of mind or personal preference.This policy reflects the unique, collectible, and often irreplaceable nature of the artworks offered through our website.Examples of reasons that generally do not qualify for a return or exchange include:

1、You have changed your mind after purchase;2、You no longer wish to collect the artwork;3、Your personal taste has changed;4、The artwork does not suit your interior or display environment;5、The artwork does not look exactly as you imagined it would;6、You prefer a different artwork after placing your order;7、You do not like the artwork after receiving it;8、The color appears different from what you expected based on a screen image;9、The artwork is larger or smaller than you personally expected where the published dimensions were accurate;10、A family member, friend, designer, or other person does not like the artwork;11、Your collecting plans have changed;12、You have found another artwork you prefer;13、The price of another artwork becomes more attractive after your purchase.

For this reason, please make your purchasing decision carefully and review all available artwork information before completing your order.

We warmly welcome questions from collectors before an order is placed.For significant or high-value purchases, we strongly encourage you to contact us before completing payment if you would like additional information about the artwork.You may ask about matters including:

before completing payment if you would like additional information about the artwork.

1、You may ask about matters including:2、Artwork dimensions;3、Weight;4、Materials;5、Ceramic and glazing techniques;6、Artwork condition;7、Creation information;8、Artwork number or identification;9、Color and surface characteristics;10、Additional photographs;11、Additional videos;12、Display considerations;13、Packaging;14、International shipping;15、Shipping insurance;16、Estimated delivery arrangements;17、Customs and import considerations;18、Customization options;19、Any other matter that may reasonably affect your purchasing decision.

Where appropriate and reasonably available, we may provide additional photographs, videos, or information before purchase.We believe that an informed collector is a confident collector.Please take the opportunity to ask any important questions before placing your order.

Custom, personalized, and made-to-order artworks are created specifically according to a collector’s requirements.

1、Examples may include:2、Custom dimensions;3、Custom shapes;4、Specific colors or glaze requirements;5、Specific patterns or motifs;6、Personalized inscriptions or text;7、Customized decorative elements;8、Special compositions;9、Special quantities;10、Artwork created specifically according to the collector’s instructions;11、Other artwork that has been materially customized or personalized for the buyer.

Because such works are created specifically for an individual collector and may not be reasonably resold to another collector, custom and personalized artworks are generally final sale once production has begun, except where otherwise required by applicable law or where the artwork is materially defective or materially fails to conform to the agreed specifications.

Before production begins, we may confirm important details of a custom order in writing.Depending on the project, these details may include:

1、Dimensions;2、Form and shape;3、Color;4、Glaze;5、Pattern;6、Decorative elements;7、Text or inscriptions;8、Quantity;9、Intended use;10、Estimated production period;11、Purchase price;12、Shipping arrangements;13、Other agreed specifications.

The written confirmation between the collector and us may be used as the reference for evaluating whether the completed custom artwork materially conforms to the agreed requirements.

Because handmade artistic production involves craftsmanship and firing processes, reasonable variations may occur during creation and firing, provided that they do not materially alter the agreed core specifications or character of the artwork.

Although returns for change of mind are generally not accepted, please contact us promptly if you believe that:

The Wrong Artwork Was Delivered For example:

1、You received an artwork different from the one ordered;2、The artwork identification does not correspond to your order;3、A materially different item was delivered.

The Artwork Was Seriously Damaged During Transit

If the artwork appears to have been damaged during international transportation, please contact us as soon as possible after delivery.Please preserve the original packaging and provide photographs and/or video evidence showing:

1、The external packaging;2、Shipping labels;3、Any visible damage to the package;4、The opening of the package, where available;5、Internal protective materials;6、The artwork and the damaged areas.

This information may be necessary for us to investigate the matter and, where applicable, pursue a claim with the carrier or shipping insurer.

Because our artworks may be valuable and fragile, we strongly recommend that collectors inspect the package as soon as reasonably possible after delivery.

1、Where practical, please:2、Inspect the external packaging before opening;3、Photograph any visible damage;4、Record the opening of the package;5、Keep all original packaging materials;6、Keep shipping labels and delivery documentation;7、Photograph the artwork from multiple angles;8、Contact us promptly if any significant problem is discovered.9、For high-value artworks, a continuous opening video is particularly recommended.

For valuable artworks, we strongly recommend making a continuous unboxing video beginning with the unopened package and shipping label and continuing through the opening of the package and inspection of the artwork.Ideally, the recording should show:

Outer package → shipping label → condition of package → opening → protective materials → artwork → any damage or irregularity.

If damage is discovered, please do not discard the original packaging until we have completed our review or advised you otherwise.An unboxing video is not necessarily a legal requirement in every jurisdiction, but it can be extremely helpful in establishing the condition of the package and artwork at the time of delivery.

The following may be inherent characteristics of handmade ceramic artwork and do not automatically constitute defects:

1、Natural glaze variation;2、Handcrafted surface variation;3、Kiln-related characteristics;4、Minor firing variations;5、Subtle differences in texture;6、Reasonable differences between photographic reproduction and the physical artwork;7、Differences caused by lighting or display conditions;8、Differences caused by individual monitors or screens.

However, if you believe that a characteristic is materially abnormal or significantly affects the artwork, please contact us. Each case will be reviewed individually.

Please do not ship an artwork back to us without receiving prior written authorization.

If we determine that a return is appropriate, we will provide return instructions, including the appropriate return address, packaging requirements, shipping method, and any other relevant instructions.

An unauthorized return may result in delays in processing and may create additional shipping or insurance risks.

Where a return is approved, responsibility for return shipping costs will depend on the reason for the return and the applicable law.

Where the return results from an issue for which we are responsible, we will discuss the appropriate return shipping arrangements with the collector.

Where a return is permitted solely because of the buyer’s circumstances and applicable law permits the buyer to bear the return costs, the buyer may be responsible for the relevant return shipping expenses.

Nothing in this section is intended to exclude or limit any mandatory rights that cannot legally be excluded.

Where a refund is approved or required under applicable law, the refund will generally be issued to the original payment method.The timing of the refund may depend on:

1、The payment provider;2、Credit card issuer;3、Bank;4、Payment platform;5、International payment processing system.

Accordingly, the time required for funds to appear in the collector’s account may vary.

Where applicable law permits deductions or requires the buyer to bear certain costs, the refunded amount may be adjusted accordingly.

International orders may be subject to charges imposed by the destination country or territory, including:

1、Import duties;2、Value Added Tax (VAT);3、Sales or consumption taxes;4、Customs clearance charges;5、Brokerage fees;6、Carrier handling charges;7、Other governmental or administrative fees.

Unless expressly stated otherwise at checkout, such charges may not be included in the artwork price or shipping charge.

The collector is responsible for understanding and complying with the import requirements applicable in the destination country, subject to applicable law and the specific shipping arrangement for the order.

If an order cannot be delivered or is returned because of circumstances attributable to the buyer, including but not limited to:

1、An incorrect or incomplete delivery address;2、Refusal to accept delivery;3、Failure to cooperate with customs clearance;4、Failure to pay legally required import charges;5、Failure to provide documents reasonably required for customs clearance;6、Failure to respond to the carrier within the required time;

the buyer may be responsible for resulting costs and risks, to the extent permitted by applicable law.

Any specific situation will be reviewed based on the individual order and circumstances.

For any after-sales request, we may consider:

1、Order records;2、The artwork’s product page;3、Photographs and videos published before purchase;4、Written communications between the parties;5、Confirmed custom specifications;6、The condition of the artwork;7、Packaging condition;8、Shipping records;9、Carrier documentation;10、Photographs and videos supplied by the collector;11、Applicable law.

For valuable artworks, we may request additional photographs, videos, documentation, or other reasonable information before determining an appropriate resolution.

We aim to handle every case fairly, professionally, and based on the actual circumstances.

Nothing in this policy is intended to exclude, restrict, waive, or otherwise limit any consumer right that cannot lawfully be excluded or limited under applicable law.

Where the law of the collector’s jurisdiction provides mandatory rights relating to cancellation, withdrawal, conformity, defects, repair, replacement, price reduction, refund, or other remedies, those rights will apply to the extent required by law.

This policy should therefore be read together with the mandatory consumer protection laws applicable to the particular transaction.

For collectors located in the European Union, certain consumer protection rules may apply to online purchases.

Under EU consumer rules, online consumers generally have a 14-day right of withdrawal, subject to applicable exceptions. One important exception concerns goods that are made to order or clearly personalized. EU rules also provide legal remedies where goods are faulty or do not conform to what was advertised or agreed.

Accordingly, the statement that ordinary returns for change of mind are generally not accepted does not override any mandatory rights applicable to a particular EU transaction.

Custom or clearly personalized artworks may fall within an applicable exception to the ordinary withdrawal right, depending on the specific circumstances and applicable law.

Each artwork listing may contain important information including:

1、Artwork title;2、Artist information;3、Dimensions;4、Materials;5、Craftsmanship;6、Glaze and surface information;7、Photographs;8、Videos;9、Artwork description;10、Collection or provenance information, where applicable;11、Customization information;12、Shipping information;13、Other relevant details.

Collectors should carefully review all information before purchasing.

If you require additional information that may affect your purchasing decision, please contact us before completing your order.

For significant purchases, we strongly recommend obtaining clarification before payment rather than relying on assumptions.

We understand that acquiring an artwork is different from purchasing an ordinary consumer product.

A collector may live with an artwork for many years, and the decision to acquire a work is often personal and meaningful.

Our goal is therefore not simply to complete a transaction, but to provide collectors with sufficient information to make an informed purchasing decision.

We respect every collector’s individual taste and collecting philosophy.

We also believe that transparency before purchase is the best foundation for a long-term relationship between an artist and collectors.

If you have questions about an artwork, custom order, shipping arrangement, condition, or this Returns, Exchanges & Refunds Policy, please contact us before placing your order whenever possible.

We are happy to discuss the artwork and provide additional information where reasonably available.

For significant or high-value artwork purchases, please make sure that all important questions have been answered before completing payment.

By placing an order, you acknowledge that you have had the opportunity to review the artwork information and this policy, subject always to any mandatory consumer rights applicable to your transaction.

This policy is intended to provide clear information concerning returns, exchanges, refunds, custom artwork, and after-sales procedures.

If any provision of this policy conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of that conflict, and the remaining provisions will continue in effect.

This policy may be updated from time to time to reflect changes in our business practices, applicable law, or the markets in which we operate. The most current version will be published on this website.

This policy is a commercial website policy and does not constitute legal advice. We recommend that the final version be reviewed by qualified counsel familiar with international e-commerce and the sale of high-value artwork before publication.

Each artwork is unique and intended for collectors.

Please carefully review the artwork description, dimensions, materials, photographs, and other available information before placing your order.

If you have any questions about the artwork, condition, color, size, craftsmanship, shipping, or customization, please contact us before purchasing.

Returns or exchanges due to change of mind or personal preference are generally not accepted, subject to applicable consumer law.

Custom, personalized, and made-to-order artworks are generally final sale once production has begun, subject to applicable law and any applicable rights relating to defects or material non-conformity.

By placing an order, you confirm that you have had the opportunity to review the available information and ask questions before purchase.

杨曙华大师创作的艺术陶瓷及其他艺术作品并非普通标准化商品。

由于艺术创作过程、手工制作、烧制工艺以及釉色变化等因素，每件作品都可能存在一定程度的自然差异，例如：

1、釉色深浅及色彩层次差异；2、手工制作形成的细微变化；3、烧制过程中产生的自然变化；4、局部纹理、气泡、色斑或其他工艺特征；5、不同显示设备造成的颜色视觉差异；6、实物与屏幕图片在视觉效果上的合理差异。

上述情况在不影响作品整体品质、结构及艺术价值的情况下，属于艺术陶瓷及手工艺术品的正常特征，并不当然构成质量问题或退换货理由。

原则上不接受无理由退换货

由于我们的艺术作品具有独特性和收藏属性，除适用法律明确规定的消费者权利外，我们原则上不接受因个人原因提出的无理由退货、换货或退款申请。

以下情况通常不属于退换货理由：

1、购买后改变主意；2不再喜欢该作品；3、作品与购买者预想的艺术风格不同；4、个人认为颜色与屏幕显示存在差异；5、作品与家中装修风格不匹配；6、作品尺寸与个人预期不符，但网站已经明确标注尺寸；7、家人、朋友或其他人员不喜欢该作品；8、找到其他作品后希望更换；9、购买后发现价格发生变化；10、因个人收藏计划发生变化；11、因个人原因无法继续收藏；12、因个人原因无法接受正常的手工艺术特征。

因此，我们强烈建议藏家在购买前认真阅读作品页面的全部信息。

对于高价值艺术品，我们鼓励并欢迎藏家在付款前主动联系我们。

如果您对以下任何内容存在疑问，请在购买前与我们联系：

1、作品尺寸；2、作品重量；3、材质；4、创作年代；5、创作信息；6、作品编号；7、釉色及纹饰；8、实物状态；9、是否存在自然工艺痕迹；10、展示效果；11、包装方式；12、国际运输；13、运输保险；14、交付时间；15、海关及进口相关问题；16、定制要求；17、其他您认为影响购买决定的信息。

如有需要，我们可以根据实际情况提供额外照片、视频或相关作品信息。

我们建议藏家在完成购买之前确认所有重要问题。

完成订单即表示买方已获得并接受该作品页面所提供的信息，以及双方在购买前通过书面方式确认的相关信息。

定制作品原则上不接受取消、退货或换货

定制艺术作品是根据藏家的具体要求进行创作、修改或制作的。

包括但不限于：

1、指定尺寸；2、指定造型；3、指定颜色或釉色；4、指定纹饰；5、指定文字；6、指定构图；7、指定装饰；8、指定数量；9、根据客户要求进行修改；10、根据客户要求进行专属创作；11、其他具有明显个性化或专属性质的作品。

由于此类作品具有明显的个性化和专属性质，一旦定制订单进入制作阶段，原则上不接受因个人原因提出的取消、退货、换货或退款。

如果定制作品已经开始制作，买方不得仅因改变主意、个人喜好变化或其他非质量原因要求终止订单。

为了尽可能避免理解差异，我们建议双方在定制作品开始制作前，以书面形式确认重要创作要求。

根据项目实际情况，确认内容可以包括：

1、尺寸；2、造型；3、颜色；4、釉色；5、图案；6、文字；7、装饰；8、数量；9、作品用途；10、预计制作时间；11、价格；12、运输方式；13、其他特殊要求。

双方确认后的设计、规格及制作要求将作为定制订单的重要依据。

艺术创作过程中，在不改变双方已经确认的主要创作要求和作品核心特征的情况下，可能存在合理的手工制作及烧制差异。

虽然我们原则上不接受非质量原因的退换货，但以下情况请您及时联系我们：

6.1 收到的作品与订单明显不符

例如：

1、收到的作品不是您购买的作品；2、收到的作品与双方确认的定制内容存在重大不符；3、收到的作品存在明显影响作品完整性或正常展示的重大问题。
6.2 运输过程中发生严重损坏

如果作品在国际运输过程中发生明显破损，请在收到包裹后尽快联系我们，并提供完整的开箱证据。

建议您：

1、在签收前检查外包装；2、如果发现包装严重破损，请拍摄照片或视频；3、保留所有运输包装材料；4、开箱过程尽量连续录像；5、拍摄作品受损位置的清晰照片；6、保留快递单、运输标签及订单信息；7、第一时间联系我们。

运输损坏案件可能需要向承运商或保险机构提出索赔，因此买方应配合提供相关证据。

对于高价值艺术品，我们强烈建议买方在收到作品时进行连续、完整的开箱录像。

录像最好从：

完整外包装 → 快递标签 → 包装状态 → 开箱 → 内部保护材料 → 作品本体

连续记录。

如果发现作品存在运输损坏，请不要立即丢弃包装材料。

完整的开箱录像、外包装照片、运输标签和作品受损照片，将有助于我们判断问题发生的环节，并协助处理运输保险或承运商索赔。

以下情况如果属于正常手工艺术品制作特征，一般不属于运输损坏：

1、正常的釉色变化；2、正常的手工纹理；3、正常的烧制痕迹；4轻微且不影响作品结构及展示的工艺差异；5、网站作品照片与实际观看环境之间产生的合理色差；6、不同显示器造成的颜色差异。

但是，如果您认为收到的作品存在异常，请及时联系我们，我们会根据具体情况进行专业判断和处理。

未经我们事先书面确认，买方不得自行将作品退回。

任何未经授权寄回的作品，我们可能无法接受或及时处理。

如果我们确认某一订单符合退货条件，我们将向买方提供具体的退货地址、包装要求、运输方式以及其他必要说明。

如经确认属于我们承担责任的退货情形，我们将根据具体情况与买方协商退回运输方式及相关费用承担。

如退货原因属于买方个人原因且适用法律允许我们不承担退货责任，则相关退货费用原则上由买方承担。

未经授权自行退回作品产生的运输风险及费用，由买方自行承担，但适用法律另有强制规定的除外。

如果某一订单经确认符合退款条件，我们将在确认退款条件及相关商品状态后处理退款。

退款通常将按照原支付方式进行。

实际到账时间可能受到：

1、银行；2、信用卡机构；3、支付平台；4、国际支付系统；5、跨境结算机构

处理时间的影响。

退款金额不包括根据适用法律或订单约定应由买方承担的相关费用。

国际订单可能涉及目的地国家或地区的：

1、进口关税；2、增值税（VAT）；3、消费税；4、海关处理费；5、清关费用；6、其他政府或承运商收取的费用。

除非订单页面另有明确说明，以上费用原则上不包含在作品售价中。

相关费用通常由买方根据目的地国家或地区的法律承担。

买方应在购买前了解其所在国家或地区对于艺术品、陶瓷、收藏品及其他相关商品的进口规定。

如果因以下原因导致作品无法正常交付：

1、买方提供错误地址；2、买方拒绝签收；3、买方未及时配合清关；4、买方未支付目的地应付税费；5、买方未按照承运商要求提供必要资料；6、买方其他原因导致作品被退回；

相关费用和风险可能由买方承担。

对于此类情况，我们将在实际发生后，根据订单情况与买方协商处理方案。

对于任何售后问题，我们都会根据：

1、订单信息；2、作品页面信息；3、双方书面确认内容；4、作品实际状态；5运输记录；6、包装情况；7图片及视频证据；8、适用法律

进行具体判断。

我们不会仅依据单一照片或单方面描述直接认定责任。

对于高价值艺术品，我们可能要求提供额外照片、视频或其他必要信息，以便专业判断。

本政策并不旨在排除、限制或削弱买方根据其所在地适用法律所享有的、依法不得排除或限制的消费者权利。

如果适用法律赋予买方特定的取消、撤回、维修、更换、退款或其他法定权利，则相关权利将按照适用法律执行。

对于某些依法属于个性化、按订单制作或定制的商品，相关法律可能规定不同的撤回或退货规则。

如果您位于欧盟或其他具有强制性消费者保护法规的司法辖区，某些法律可能赋予您本政策之外的消费者权利。

例如，欧盟消费者在线购买商品通常存在法定的14天撤回期限，但欧盟法律同时规定了包括“按消费者要求制作或明显个性化商品”等例外情形。

因此，本政策中的“原则上不接受无理由退换货”应当与消费者所在地适用的强制性法律规定一并理解。

每件作品的产品页面可能包含：

1、作品名称；2、艺术家信息；3、作品尺寸；4、材质；5、工艺；6、作品照片；7、视频；8、作品说明；9、收藏信息；10、定制信息；11、运输信息；12、其他重要说明。

我们建议买方在付款之前完整阅读相关信息。

如您需要进一步了解作品，我们欢迎您在购买前通过我们的官方联系方式与我们联系。

对于高价值艺术收藏品，我们鼓励“先了解、后购买”。

我们希望每一位收藏杨曙华大师作品的藏家，在购买之前都能够充分了解作品，在购买之后能够安心收藏。

因此，我们不会以复杂的条款故意制造购买障碍。

相反，我们希望通过清晰、透明的作品信息以及充分的购买前沟通，让藏家在充分了解作品的基础上作出自己的收藏决定。

艺术收藏是一项长期的选择。

我们尊重每一位藏家的选择，也珍视每一件作品最终进入新的收藏空间。

如果您在购买前对作品、定制、运输或本退换货政策有任何疑问，请在付款前联系我们。

强烈建议您在购买高价值艺术作品之前，确认所有您认为重要的问题。

一旦订单完成，即表示买方已阅读并理解本政策以及相关作品页面信息；但本条不影响适用法律赋予消费者的任何不可排除权利。

本政策适用于我们在网站上销售的艺术作品及相关产品。

如果本政策中的任何条款与买方所在地适用的强制性法律规定发生冲突，则以适用法律为准；其余条款仍然有效。

本政策可能根据业务模式、销售地区及适用法律进行更新。最新版本将在本网站公布。

本政策属于商业网站政策文本，并非针对特定司法辖区的法律意见。对于面向欧盟、美国及其他国家长期销售高价值艺术品的业务，建议在正式上线前由熟悉跨境电商及艺术品交易的律师进行最终审阅。